Email info@defectivewebsite.com with the subject line "Incident" and include your portal URL, the error code from your logs, and the time window when the fault appeared. For urgent outages, call +61-2-3508-3976 during business hours so we can open a trace immediately.
Support Channels and Response Windows
When a corporate portal starts throwing errors, you need a direct line to the team that can trace the fault. Here is how to reach us and what to expect after you do.
Critical incidents get a first response within two business hours. Standard requests are acknowledged within one business day. Every ticket is logged with a reference number, and you receive updates at each stage of the diagnosis so you are never left guessing about progress.
Yes. After we complete a load test and patch the structural flaws we found, we can leave a lightweight monitor in place. It watches your server response times and flags anomalies before they turn into visible outages. The setup is part of our ongoing support package.
For corporate clients with an active retainer, direct engineer access is included. You get a named contact who knows your architecture and can pull up past test results without a handover. If you are not on a retainer yet, we can arrange a technical call after the initial assessment.
Our FAQ page covers recurring topics like test environment setup, log format requirements, and how we handle sensitive data during a stress run. If your question is not listed there, send it through the contact form and we will route it to the right engineer.